Frequently Asked Questions
Welcome to IPS Direct, where your satisfaction is our top priority. Whether you're navigating our website, placing an order, or seeking assistance, we're here to make your experience as seamless as possible. Below, you'll find valuable information on how to explore our extensive range of product and connect with our team.
Our facility is staffed with knowledgeable representatives who can assist with any inquiries about our products and services. Please feel free to reach out via our Contact page or give us a call at 615-465-8445. We are open 9-5 M-F and if we do not answer, you can expect a response within 1 business day.
Due to the nature of our products, we prefer direct communication for particular items in order to better suit your needs.
Our inventory comes from various places, including our parent company, IPS. Feel free to explore our offerings, and don't hesitate to reach out if you need further assistance!
We currently ship to addresses within the Unites States. If your location is not included in our shipping destinations, please contact our customer service for further assistance.
Shipping costs will vary. We will be in tough after checkout to communicate any additional shipping costs. The cost of shipping is calculated based on the weight of the items in your order and the selected shipping method.
Certain items may be subject to shipping restrictions due to their size, eight, or shipping regulations. If you have any concerns about shipping restrictions, please contact our customer service for assistance.
Orders are typically processed within 1-2 weeks after payment confirmation. During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience.
Delivery times vary depending on your location and the selected shipping method. While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding and patience in such situations.
Please note that used equipment may require additional processing time for inspection and refurbishment. Rest assured, we take extra care to ensure the quality of used items before shipping.